The Best Frill.co Alternative for NPS Surveys in 2026
Frill.co is a well-regarded product in the feedback space — beautiful UI, strong ratings (4.8/5 on G2), and a clever bundle of feedback boards, public roadmaps, and changelogs in a single tool. If you want a Trello-style feedback board where users can vote on feature requests and see what's coming next, Frill is hard to beat.
But NPS is not Frill's core product. It's an add-on. And that distinction matters.
The Problem with Using Frill for NPS
Frill's NPS limitations are real. The Startup plan ($25/month) includes only 1 NPS survey. Unlimited NPS requires either a $25/month Surveys add-on (on top of the base plan) or the Growth plan at $149/month. There's no AI analysis at any tier — no categorization, urgency scoring, or sentiment analysis. And white-labeling costs $100/month extra on top of your plan.
If NPS is your primary use case — not feature voting or roadmaps — you're paying for a product suite whose headline features you're not using, and paying extra for the one feature you are.
Best Frill.co Alternatives for NPS
1. Thrilled — NPS as the Core Product
thrilled.dev · Free to $89/month
Thrilled does one thing and does it well: in-app NPS for SaaS products. AI-powered categorization, auto-scheduling, response routing, and Slack-native digests — all without paying for a roadmap feature you might not need.
| Feature | Frill.co | Thrilled |
|---|---|---|
| NPS widget | ✓ (add-on) | ✓ Core product |
| AI analysis | ✗ | ✓ from $29/mo |
| Feature voting/roadmap | ✓ | ✗ |
| Changelog | ✓ | ✗ |
| Slack digest | ✗ | ✓ |
| White-label | $100/mo extra | ✓ Scale plan |
| NPS on base plan | 1 survey | 250 MAU |
| Starting price (NPS) | $25+$25/mo | $29/mo |
Best for: Teams who care about NPS first and don't need feature voting boards.
2. Featurebase — Best Frill Alternative for the Full Bundle
featurebase.app · Free to $29+/month
If you want Frill's bundle (feedback + roadmap + changelog + NPS) at a lower price, Featurebase is the closest direct comparison. It positions itself as 8× cheaper than Canny and includes NPS/CSAT on paid plans. Best for teams who want the full feedback suite but find Frill too expensive.
3. Survicate — Best for In-App NPS Depth
survicate.com · $79–569/month
If pure NPS capability is your goal and budget isn't a constraint, Survicate is the most complete mid-market option — mobile SDKs, multi-channel, 25+ integrations.
4. SatisMeter — Simplest NPS-Only Option
satismeter.com · Free to $49+/month
SatisMeter does in-app NPS without the feature voting overhead. Free tier is solid; paid plans are straightforward.
When Frill Is Still the Right Choice
Frill makes sense if feature voting and public roadmaps are genuinely important to your product strategy, NPS is secondary to managing customer feedback publicly, you want a unified "voice of customer" platform rather than a pure measurement tool, or you have the budget for the Growth plan ($149/month) and want everything in one place.
The Bottom Line
Frill is a good product for feedback management. NPS is a measurement problem — continuous, per-user, automated. Bolt-on NPS inside a roadmap tool and dedicated NPS tooling are genuinely different things.
If NPS tracking is what you need, choose a tool built for it. Thrilled starts at $29/month with AI analysis included. No roadmap feature required.