The Best Retently Alternative for SaaS NPS in 2026
Retently inherited Promoter.io's market position after the Medallia acquisition and has built a solid NPS platform for ecommerce and B2B teams. If you're running a Shopify store or a B2B business with a customer success team, Retently is a strong choice.
But Retently wasn't built for indie SaaS products. There's no mobile SDK, the in-app widget is basic, and the $49/month entry plan is hard to justify for a team with a few hundred MAU and no customer success operation.
Where Retently Falls Short for Small SaaS
No mobile SDK — if your product has a mobile component, Retently doesn't serve you. Email-first design means it was built around email NPS campaigns, not in-app widgets. No AI at entry price — AI sentiment analysis requires upgrading beyond the $49/month Basic plan. And the integrations are ecommerce-optimized — Shopify, Klaviyo, and Gorgias are first-class; developer-friendly integrations are an afterthought.
Best Retently Alternatives
1. Thrilled — Best for In-App SaaS NPS
thrilled.dev · Free to $89/month
Where Retently is email-first, Thrilled is in-app-first. A single script tag deploys the widget, per-user auto-scheduling handles timing, and AI categorization flags what needs attention — all starting at $29/month.
| Feature | Retently | Thrilled |
|---|---|---|
| In-app widget | ✓ Web popup | ✓ Shadow DOM isolated |
| Email NPS | ✓ | Roadmap |
| Mobile SDK | ✗ | Roadmap |
| AI analysis | Higher tiers | ✓ $29/mo |
| Slack digest | ✗ | ✓ |
| Response routing | ✓ | ✓ |
| Shopify/Klaviyo | ✓ | ✗ |
| Starting price | $49/mo | $29/mo |
Best for: Web SaaS products that want in-app NPS with AI, not an email campaign tool.
2. Survicate — Best Full-Featured Alternative
survicate.com · $79–569/month
Survicate covers both in-app and email NPS with mobile SDKs and 25+ integrations. The more complete platform, at a higher price. Best for teams that need both email and in-app NPS with rich targeting.
3. SatisMeter — Simplest In-App NPS
satismeter.com · Free to $49+/month
SatisMeter focuses on in-app NPS and does it cleanly. Comparable pricing to Retently Basic, but purpose-built for the in-app use case. Best for teams that want simple, cheap in-app NPS without email campaign features.
4. Refiner.io — Best for Developer Teams
refiner.io · $99–239/month
If you need SDK depth and predictable MAU-based pricing, Refiner is the premium option in this category.
5. Hotjar — Best If You Need Behavioral Context
hotjar.com · $59–159/month
Hotjar adds heatmaps and session recordings to NPS data — useful for UX teams who want behavioral context alongside scores.
When Retently Is the Right Choice
Retently makes sense if you're running an ecommerce business (Shopify/Klaviyo integrations are excellent), your primary NPS channel is email rather than in-app, you have a customer success team that needs automated follow-up workflows, or you're a B2B company managing named accounts rather than anonymous SaaS users.
The Bottom Line
Retently is a strong email NPS platform for ecommerce and B2B teams. It's not really built for web SaaS products that want a lightweight in-app widget and AI-powered analysis.
If you're a small SaaS team and you want in-app NPS that actually surfaces insights — not email campaigns — Thrilled is the better fit at a lower price.