The Best Delighted Alternative in 2026 (Before It Shuts Down)
Delighted is shutting down on June 30, 2026. If you're reading this, you probably already know — and you're looking for somewhere to go. This guide covers the best Delighted alternatives, including a breakdown of what each one gets right and wrong, so you can migrate without downgrading.
Why Delighted Users Need to Move Now
Qualtrics acquired Delighted and decided to sunset it. Annual renewals were cut off in July 2025, and the product goes dark on June 30, 2026. This isn't a slow wind-down — it's a hard deadline.
Most Delighted users are on the free plan or the $19/month Starter tier. They want a simple NPS widget that works out of the box, a clean dashboard to track scores over time, affordable pricing, and easy setup. The problem? Most alternatives are either too expensive, too complex, or both.
The Best Delighted Alternatives
1. Thrilled — The Closest Thing to Delighted, But Better
thrilled.dev · Free to $89/month
Thrilled was built specifically for teams like yours: small SaaS products that need serious NPS tracking without enterprise pricing. One script tag. No configuration ceremony. And unlike Delighted's limited AI, Thrilled includes AI-powered feedback categorization starting at $29/month.
What you get: an embeddable NPS widget with Shadow DOM isolation (no CSS conflicts), real-time NPS score tracking with history charts, AI categorization that automatically classifies every open-text response by product area, sentiment, and urgency, a Slack-native weekly digest that's an actual summary a founder wants to read, and an auto-scheduling engine that knows when to ask so you don't have to.
Who it's for: Any team currently on Delighted's free or $19/month plan. This is the direct migration path.
Migration effort: Low. Swap one script tag, call setUser(), done.
2. Survicate — Best for Mid-Market SaaS Teams
survicate.com · $79–569/month
Survicate is arguably the most complete NPS platform for SaaS. Native mobile SDKs (iOS, Android, Flutter, React Native), 25+ integrations, and an AI Insights Hub make it the power user's choice. Starts at $79/month — four times the price of Delighted's most popular tier. Best for teams with 10+ people, meaningful MAU, and a real budget for tooling.
3. SatisMeter — Best Free Tier
satismeter.com · Free to $49+/month
SatisMeter's free plan is genuinely generous: unlimited surveys, users, and projects — just capped at 25 responses/month. iOS/Android SDKs and Segment integration are available. No AI analysis at any price point, but a solid entry point for teams that just want scores.
4. Refiner.io — Best for Developer-Heavy Teams
refiner.io · $99–239/month
Refiner is purpose-built for SaaS in-app surveys. MAU-based pricing (not response-based) means you're never penalized for high completion rates. NPM packages, custom CSS, and deep analytics integrations make it a developer's tool. $99/month minimum; HubSpot/Salesforce integrations require $239/month.
5. Hotjar — Best If You Also Need Heatmaps
hotjar.com · $59–159/month for Ask product
Hotjar's NPS surveys come bundled with heatmaps, session recordings, and user behavior data. The value is in correlation: you can see what users were doing before they gave you a 4. Website-focused rather than SaaS in-app focused, and NPS is an add-on to a bigger product.
Head-to-Head: Delighted vs. Thrilled
| Feature | Delighted | Thrilled |
|---|---|---|
| NPS Widget | ✓ | ✓ |
| Auto-scheduling | ✓ | ✓ |
| AI Analysis | Limited | ✓ From $29/mo |
| Slack Digest | ✗ | ✓ |
| Response Routing | ✗ | ✓ |
| Free tier | 25 resp/mo | 250 MAU |
| Pricing | $0–$224/mo | $0–$89/mo |
| Status | Shutting down June 2026 | Active |
How to Migrate from Delighted to Thrilled
- Export your historical data from Delighted before the shutdown. Download your response CSV.
- Sign up for Thrilled at thrilled.dev — free tier, no credit card required.
- Replace your Delighted script tag with Thrilled's single embed tag.
- Call
setUser()after login to identify your users. - You're live. Thrilled handles the rest.
Total time: 15–30 minutes.
The Bottom Line
Delighted shutting down is annoying, but it's also a forcing function to upgrade your feedback setup. Most teams will find that Thrilled gives them everything Delighted offered — plus AI categorization, Slack digests, and a product that's actually going to be around in 2027.
The June 30, 2026 deadline is real. Don't wait until May to start your migration.