AI-powered analysis from $29/mo
Stop reading every response manually. Thrilled's AI automatically detects themes, sentiment shifts, and urgent signals across all your feedback.
Delighted sunset: June 2026
Delighted is shutting down. Your feedback doesn't have to.
Thrilled is the lightweight NPS engine built for SaaS teams who need a modern Delighted alternative. One script tag. AI analysis. Plans from $0.
Delighted vs Thrilled
A side-by-side look at what you get when you switch.
| Feature | Delighted | Thrilled |
|---|---|---|
| Status | Shutting down June 2026 | Active & growing |
| Starting price | $224/mo | $0/mo (free tier) |
| AI feedback analysis | Not available | Built-in from $29/mo |
| Setup | SDK integration | One script tag with data attributes |
| AI trend reports | Not available | Weekly AI summary |
| NPS surveys | Yes | Yes |
| Response analytics | Yes | Yes + AI themes |
| API access | Yes | Yes |
| Data export | Before shutdown | Anytime |
Why teams choose Thrilled
Built for the workflows modern SaaS teams actually need.
One script tag setup
No SDK installation, no build steps, no dependency management. Paste one line of HTML and you're collecting NPS in under 60 seconds.
Weekly AI trend reports
Thrilled generates weekly AI trend reports with NPS summary, top themes, category breakdowns, and actionable recommendations. Slack delivery coming soon.
No sunset risk
Thrilled is independently built and funded for the long term. Your feedback infrastructure shouldn't depend on someone else's corporate roadmap.
Migrate in three steps
Moving from Delighted takes minutes, not months.
1
Export your Delighted data
Download your existing NPS responses from Delighted before the June 2026 deadline. We accept CSV exports for historical data import.
2
Add the Thrilled script tag
Paste a single line of HTML into your app. No package installs, no build steps. Your first survey can be live in under 60 seconds.
3
Import & go live
Upload your Delighted CSV into Thrilled to preserve your historical data. Configure your survey triggers and start collecting feedback immediately.
Don't wait for the shutdown
Start your migration today and keep your feedback flowing — with better tools and lower costs.