AI categorization at $29/mo
Every competitor with AI feedback analysis starts at $99+. Thrilled gives you automatic theme detection, sentiment scoring, and urgency flags from $29/mo.
Delighted shuts down June 30, 2026. Annual renewals already cut off.
Delighted is shutting down. Here's where to go next.
Everything you loved about Delighted — NPS widget, response tracking, real-time scores — plus AI categorization. Starting free.
How Thrilled compares to Delighted
A side-by-side look at what you get when you switch.
| Feature | Delighted | Thrilled |
|---|---|---|
| Price | $224/mo minimum | Free — $0/mo |
| NPS Widget | Yes | Yes |
| AI Analysis | Not available | Built-in from $29/mo |
| Slack Digest | Basic alerts only | Weekly AI summary |
| Free Plan | No free tier | Yes — 250 MAU |
| Still Active | Active Shutting down June 2026 | Active & growing |
What you get that Delighted never had
One-tag setup
No SDK installs, no build steps, no dependency management. Paste one script tag into your HTML and you're collecting NPS in under 60 seconds.
Slack-native weekly digest
Not just ping alerts when someone responds. A real weekly summary with NPS trends, top themes, and actionable insights delivered straight to your Slack channel.
Up and running in 3 steps
1
Paste one script tag
Add the Thrilled snippet to your HTML with your project key. That's your entire install.
<script async src=".../widget.js" data-project="pk_YOUR_KEY" ></script>
2
Identify your users
Add data-user, data-email, and data-plan attributes so Thrilled knows who's responding.
data-user="user_123" data-email="[email protected]" data-plan="premium"
3
Thrilled handles the rest
Survey timing, response collection, AI analysis, and reporting — all automatic. You just read the insights.
Simple pricing, no surprises
Free
$0
250 MAU
- Basic NPS widget
- Email notifications
- 30-day retention
Most Popular
Growth
$29/mo
5,000 MAU
- AI categorization
- Urgency scoring
- Weekly Slack digest
Scale
$89/mo
25,000 MAU
- Everything in Growth
- White-label surveys
- AI trend reports
If you were on Delighted's free or $19 plan — you're covered.
Your Delighted account stops working June 30.
Migration takes 10 minutes. Seriously.